Use existing information, participant voices and practical measurement to support better services and reporting.
We draw on established research methods and current scientific evidence to determine the most suitable approach for each project or service.
Our expertise brings together psychology research training, comparative analysis and practical experience in community and disability services. We begin with your questions, organisational context and the decisions the findings need to support.
Understanding people and context
Interviews, focus groups, open questions and document analysis help us explore experiences, perspectives and how a service works. We identify themes while preserving context and different viewpoints.
Measuring patterns and change
Surveys, structured measures and service records help us describe participation, outcomes and patterns. We select suitable statistical analyses and consider data quality, sample size and uncertainty.
Bringing numbers and experiences together
We combine qualitative and quantitative evidence when both are needed. Looking at where findings agree or differ helps explain what is changing, for whom and under what conditions.
Examining similarities and differences
We compare approaches, evidence, groups or time periods where appropriate. We consider the comparability of sources and settings, and distinguish observed differences from evidence of cause and effect.
We assess your needs, available information and intended use of the findings before choosing methods, measures and analysis. We may use one approach or combine several.
Sampling decisions consider whose perspectives are needed, how people can be reached and the level of precision or depth required. Depending on the question, this may involve inviting everyone in a defined group, random selection, purposive sampling or snowball recruitment. We explain the choice, the sample size and any limits on how widely findings can be applied.
Ethical considerations shape every stage. We consider informed consent, voluntary participation, privacy, confidentiality and potential harm, and assess whether formal ethics review is required.
We agree how information will be collected, stored, accessed and used. We consider cultural context, accessibility and appropriate involvement of Māori, whānau and other relevant communities, with cultural advice or partnership agreed where needed.
Where appropriate, we pilot questions, assess the suitability of measures and involve relevant stakeholders in shaping the research and interpreting findings.
We check data quality, document analytical decisions, consider potential bias and review whether conclusions are supported by the evidence. We make limitations clear, including incomplete records, small samples and findings based on participant reports.
Understand your priorities, research questions, organisational context and existing evidence.
Agree the methods, sampling, measures, analysis plan and ethical safeguards.
Gather the agreed information using suitable tools, with piloting where appropriate.
Check data quality and examine patterns, themes and differences using appropriate techniques.
Consider what the findings mean, alongside context, alternative explanations and limitations.
Present clear findings and practical recommendations to support decisions, improvement and learning.
You have CRM records, surveys or feedback and want to know what they show.
WHAT YOU RECEIVEHear from people who use or deliver a service.
WHAT YOU RECEIVEAgree what to measure and how to capture it.
WHAT YOU RECEIVEExplore how a programme works and what it achieves.
WHAT YOU RECEIVEUse agreed tools and your existing workflow where suitable. We check the information and prepare useful reports.
View sample deliverables →The proposal defines programmes, reporting periods, required information, revisions and your team’s input. Ongoing reporting is optional; subscriptions are not enabled on this test site.
Enjoying a programme is useful feedback. Evidence of change needs relevant measures and interpretation. We explain what the available information can support.
Tell us what you want to understand and what information you already have.
